Behavioral Health Assistant

Our employees are dedicated to a common goal – providing the highest quality care to our patients.  The Family Health Centers opened its doors in 1976 as part of the national Community Health Center movement dedicated to providing excellent primary and preventive health care to all, regardless of ability to pay.  We serve the working poor, the uninsured, those experiencing homelessness, refugees and immigrants, and anyone seeking affordable, high quality health care.

Job Overview

At Family Health Centers, we work hard because our patients deserve the best.   The Family Health Center is a gateway for many medically underserved individuals who have both behavioral health and medical care needs. The Behavioral Health (BH) Services Department works to address these needs by providing clinical and social support services. As clinical members of the BH Services Department, the Behavioral Health Assistant performs behavioral health assessments in the form of telephone follow-up, monitoring, and support for patients referred by Licensed Clinical Social Workers (LCSWs).

.  Examples of work responsibilities in this position include:

  • Schedules appointments.
  • Maintains the community resource list.
  • Initiates phone calls to community resources to assist referrals.
  • Organizes patient education materials.
  • Engages patient in the identification of initial or revised self-management goals.
  • Assesses patient’s current level of functioning by administering appropriate assessment instruments, per the recommendation of a LCSW.
  • Assesses patient’s response to any prescribed medications.
  • Monitors patient’s progress with treatment recommendations and self-management goals.
  • Schedules follow-up contact with patient, based on results of the most recent contact and assessment of the patient’s current level of functioning.
  • Conducts follow-up with patients, primarily by phone, to monitor progress toward treatment recommendations.
  • Provides support and assists patients with identifying new self-management goals when appropriate.
  • Documents as appropriate in the medical record, using handwritten forms and/or a computer to complete required documentation.
  • Provides verbal feedback to the referring LCSW and primary care physician, as necessary.
  • Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses appropriate interpretive service; documents use of interpretive services.
  • Manages medical records documentation, requests and/or releases.
  • Participates in departmental meetings.
  • Adheres to standard precautions.
  • Performs related work as required.

Job Requirements

Bachelor’s degree in Social Sciences or a closely related field.

An equivalent combination of training and experience may be substituted, as determined applicable by Civil Service.


Family Health Centers is a family friendly work environment. Unlike other health care systems, there are no 3rd shifts, Sunday or holiday hours you must work.  FHC also provides rich benefits to our employees; the employee benefit package at FHC is valued at approximately 45% of an employee’s annual salary.  In addition to health insurance, Kentucky State Retirement System, staff receive up to 10 paid sick leave days, 12 days of vacation in their first year and up to 22 days, ten paid holidays and a bonus floating holiday to be used anytime in the year.

Why Work at FHC?


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