Patient Access Call Center Specialist

At Family Health Centers (FHC), we work hard because our patients deserve the best. FHC is currently seeking go-getters with a positive attitudes for the position of Patient Access Call Center Specialist I.  The Patient Access Call Center Specialist I is responsible for admitting and registering patients over the phone for health care services at Family Health Centers (FHC). for receiving, admitting, and registering patients for health care services at FHC. Examples of work responsibilities in this position include:

• Manages appointments for multiple providers and services at multiple FHC locations.
• Answers, screens, and processes medical service requests.
• Responds to patient requests for an appointment via patient portal or the United Community platform. Confers with on-site personnel to work same-day patients into today’s schedule.
• Collects minimal patient demographic information and enters into the Practice Management System
• Refers patients to the FHC nursing team for triage and medical services.
• Responds to crisis/red flag calls and refers them to the appropriate personnel.
• Utilizes the PMS to schedule appointments, take messages for provider visits and services, and communicate the required information to the appropriate personnel.
• Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses the appropriate interpretative services.
• Documents as appropriate on the medical record, forms, and/or computer the required documentation related to interpretative services.

High school graduation or its equivalent.

Three months of clinical/clerical experience in a Federally Qualified Health Center (FQHC) or health care setting OR

Certification from a Medical Office Specialist, Medical Secretary, Medical Assistant, Nursing Assistant, or other medical clerical program.

An equivalent combination of training and experience may be substituted, as determined applicable by Civil Service.

Vituo vya Afya vya Familia ni mazingira ya kazi rafiki kwa familia. Tofauti na mifumo mingine ya afya, hakuna 3rd zamu, Jumapili au saa za likizo lazima ufanye kazi. FHC pia hutoa manufaa tele kwa wafanyakazi wetu; kifurushi cha manufaa ya mfanyakazi katika FHC kinathaminiwa kuwa takriban 45% ya mshahara wa kila mwaka wa mfanyakazi. Mbali na bima ya afya, Mfumo wa Kustaafu wa Jimbo la Kentucky, wafanyikazi hupokea hadi siku 10 za likizo ya ugonjwa zinazolipwa, siku 12 za likizo katika mwaka wao wa kwanza na hadi siku 22, likizo kumi zinazolipwa na likizo ya bonasi inayoelea kutumika wakati wowote katika mwaka. . 

Kwa nini ufanye kazi katika FHC?