With so much news coverage of the COVID-19, aka coronavirus, Family Health Centers knows many of you are worried about what may happen if you or a loved one contracts this new virus. For most people who have contracted COVID-19, they have become mildly ill. People who are at higher risk for complications have been older (60+) and/or have other illnesses already, however COVID can still be deadly for persons of all ages and health. The page is guidance to our patients and the community about COVID-19.
To help protect our patients and staff, we are making some changes to help reduce the risk of spreading the virus. All patients are asked to call ahead for an appointment at 502-774-8631. All patients will be screened for respiratory symptoms (coughing, difficulty breathing) and a fever.
When to Seek Care
To make sure the sickest people receive care, help minimize the spread of infection and maintain resources, please follow these guidelines when considering whether to seek medical care.
If you do not have symptoms of cough and a fever, but you are concerned, please stay at home.
Going to a hospital or doctor’s office adds to a higher concentration of people and further overwhelms medical staff.
Call for Advice
If you are ill, but would not have sought care if not for COVID-19, do not seek care at an ER, hospital or doctor’s office.
If you want advice on home care or have questions you can call the Kentucky state hotline at 1-800-722-5725 or call Family Health Centers at 502-774-8631 and ask to speak to a nurse.
If you are sick and feel you have an emergency, please call Family Health Centers at 502-774-8631 or seek medical care.
If you have a cough and a fever and are 60 years or over or have other health issues such as cardiovascular disease, lung issues, diabetes, or are immune comprised, please call Family Health Centers at 502-774-8631.
If you are sick, help prevent the spread of COVID-19 by following these steps.
- Stay at home. Do not go to work, school, public areas or on public transportation.
- Call ahead to your provider if you need to get medical care. Tell your provider’s office that you have or may have COVID-19. This will help them prepare for your visit and help prevent others from getting sick. You should seek care if your illness gets worse or you are experiencing difficulty breathing.
- Separate yourself from other people and animals in your home as much as possible. You should continue to isolate yourself until a healthcare provider says it is okay to be around others again.
- Wear a facemask if you are sick and you must be around other people.
- Cover your coughs and sneezes into your elbow or into a tissue. Throw tissues away and immediately wash your hands.
- Clean your hands often with soap and water for at least 20 seconds. You can also use hand sanitizer that contains at least 60% alcohol, if soap and water are not available.
- Clean all “high-touch” surfaces every day. This includes doorknobs, phones, bathroom fixtures, etc.
- Do not share personal household items such as drinking glasses, utensils, or towels while you are sick.
- Treatment: There is no current antiviral treatment for the COVID-19 virus. There is also no vaccine to prevent the spread of COVID-19. If you are diagnosed with COVID-19, follow the care instructions given to you by your healthcare provider or state/local health officials.
Information adapted from:
1. The Centers for Disease Control, National Center for Immunization and Respiratory Diseases (NCIRD), Division of Viral Diseases https://www.cdc.gov/coronavirus/2019-ncov/about/steps-when-sick.html
2. Kentucky State Department of Public Health, COVID-19 Health Tips: When to Seek Care, https://chfs.ky.gov/agencies/dph/Pages/covid19.aspx
April 13, 2020