Outreach & Enrollment Assistor

Our employees are dedicated to a common goal – providing the highest quality care to our patients.  The Family Health Centers opened its doors in 1976 as part of the national Community Health Center movement dedicated to providing excellent primary and preventive health care to all, regardless of ability to pay.  We serve the working poor, the uninsured, those experiencing homelessness, refugees and immigrants, and anyone seeking affordable, high quality health care.

Job Overview

Family Health Centers is seeking Outreach & Enrollment Assistors to help individuals and families to assist them in applying for and retaining consumer assistance benefits, including Medicaid insurance or purchase of health benefit plans through the federal or state health benefit exchange.  Conducts public education activities to raise awareness about Consumer Assistance programs, including coverage options available under Medicaid, Kentucky Children’s Health Insurance Program (KCHIP), and the federal or state health benefit exchange.

Responsibilities of this position include:

  • Meets with individuals and families to determine their eligibility for Medicaid insurance benefits or premium discounts and cost sharing for health plans purchased through the federal or state health benefit exchange.
  • Explains to individuals and families the benefits of having consumer assistance benefits, including health care insurance.
  • Explains to individuals and families the process and steps of applying for health care insurance.
  • Assists individuals and families in gathering the required information for application and retention of Consumer Assistance program benefits, including health care insurance.
  • Engages and educates individuals and families both on site at Family Health Centers (FHC) and in the community at health fairs, homeless shelters, churches, community centers, social service organizations, and other locations where people in need of consumer assistance benefits may gather or reside.
  • Creates reports and maintains records related to outreach and enrollment activities.
  • Engages in follow-up as needed to ensure assistance is given to individuals and families to complete consumer assistance or health care insurance benefit enrollment.
  • Provides individuals with referrals to health insurance, consumer assistance programs or other resources as needed.
  • Coordinates outreach efforts with other FHC staff, organizations, and community members.
  • Stays informed of changes in the application and retention process for consumer assistance programs, including health care insurance.
  • Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses appropriate interpretive services.

Job Requirements

High school diploma or equivalent.

Six months of working experience assisting individuals in the completion of applications by paper and/or electronically.

Must complete the required Medicaid, health insurance, and consumer assistance training and certification within six months of hire, in compliance with federal and state guidelines.

Must complete all ongoing required federal and state continuing education consumer assistance training.

An equivalent combination of training and experience may be substituted as determined applicable by Civil Service.


Family Health Centers is a family friendly work environment. Unlike other health care systems, there are no night shifts, Sunday or holiday hours you must work.  FHC also provides rich benefits to our employees; the employee benefit package at FHC is valued at approximately 45% of an employee’s annual salary.  In addition to health insurance, Kentucky State Retirement System, and other benefits to staff, providers receive up to 17 days of vacation in their first year of service, professional liability insurance under FTCA, and up to five days of paid leave for Continue Medical Education and support for professional expenses.

Why Work at FHC?


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