Medical Office Specialist

Our employees are dedicated to a common goal – providing the highest quality care to our patients.  The Family Health Centers opened its doors in 1976 as part of the national Community Health Center movement dedicated to providing excellent primary and preventive health care to all, regardless of ability to pay.  We serve the working poor, the uninsured, those experiencing homelessness, refugees and immigrants, and anyone seeking affordable, high quality health care.

Job Overview

At Family Health Centers (FHC), we work hard because our patients deserve the best. FHC is currently seeking go-getters with a positive attitudes for the position of Medical Office Specialist I.  The Medical Office Specialist I is responsible for receiving, admitting, and registering patients for health care services at FHC. Examples of work responsibilities in this position include:

  • Schedules patient appointments in the Practice Management System (PMS).
  • Verifies and records patient demographics.
  • Determines sliding fee discounts.
  • Identifies, verifies, and enters into the PMS patient health and dental insurance plans, where applicable.
  • Retrieves eligibility documents from third party websites.
  • Collects and processes cash, check, and credit card payments.
  • Prepares daily cash report and balances cash drawer at the end of each shift.
  • Manages appointments for multiple providers and rooms at multiple locations.
  • Processes requests for referrals.

Job Requirements

High school graduation or its equivalent.

One year of clinical/clerical experience in a health care setting OR Certification from a Medical Office Specialist, Medical Secretary, Medical Assistant, Nursing Assistant, or other medical clerical program.

OR an equivalent combination of training and experience may be substituted, as determined applicable by Civil Service.


Family Health Centers is a family friendly work environment. Unlike other health care systems, there are no 3rd shifts, Sunday or holiday hours you must work.  FHC also provides rich benefits to our employees; the employee benefit package at FHC is valued at approximately 45% of an employee’s annual salary.  In addition to health insurance, Kentucky State Retirement System, staff receive up to 10 paid sick leave days, 12 days of vacation in their first year and up to 22 days, ten paid holidays and a bonus floating holiday to be used anytime in the year. 

Why Work at FHC?


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