The Joint Commission certifies the Family Health Centers as a Patient Centered Medical Home

sealThe Joint Commission has announced that the Family Health Centers has received its Patient Centered Medical Home (PCMH) accreditation.    This accreditation means the FHC has undertaken changes to our model of care to ensure patients are the center of how we practice medicine.  In order to receive accreditation FHC had to demonstrate the following five core principles of the PCMH model:

Patient Centered: Patient Centered health care is where you are a partner in your care.  At FHC, you and your provider work together to make sure your wants and needs are respected.   At FHC, you have the support and information you need to make decisions about your health and health care.

Accessible: FHC offers “Open Access Scheduling” where you can get an appointment the day or the week you want to be seen.  FHC sites offer appointments “after hours” and for evening and Saturday appointments.  Hours of operation vary by site and department.

High Quality and Safe: FHC works to maintain high standards of quality and safety.  We have Electronic Health Records (EHR) and Quality Improvement teams that work to improve your health care and health outcomes.

Comprehensive: Your care at FHC covers a range of health care needs.  This includes:

  • Preventive care like vaccines and checkups
  • Urgent care when you are sick
  • Care for chronic conditions like diabetes
  • Care for your mental health needs
  • Wide range of classes to help keep you healthy like Zumba and stop smoking

Coordinated
Your health care doesn’t end at FHC. We work with other providers in the community to make sure you receive any further care and specialty services you need.

Family Health Centers will continue to work to improve the quality of our services and our patients experience under the PCMH model.  The Family Health Centers PCMH Coach, Danny DuBosque, states “The staff at Family Health Centers are very engaged in implementing patient centered changes.  This is an ongoing process, dedicated to continuous quality improvement.”

The principles of PCMH model were developed and are endorsed by the American Academy of Family Physicians, American Academy of Pediatrics, American College of Physicians, and American Osteopathic Association.

The Joint Commission is an independent, not-for-profit organization.  Joint Commission accreditation and certification is recognized nationwide as a symbol of quality that reflects an organization’s commitment to meeting certain performance standards.   In addition to holding PCMH accreditation, the Family Health are accredited by the Joint Commission for ambulatory health care and laboratory services.