Family Health Centers, Inc. provides services without regard for a person’s ability to pay. We also accept health insurance plans.
We use a sliding-fee-scale to determine financial assistance “discounts” based on the family or individual’s income and family size. Sliding-fee discounts are based on the Federal Poverty Guidelines. If you or your family uses the sliding-fee-scale, then you are assigned to a Pay Class (Pay Class A, B, C, D, E, or F).
Pay Class A patients pay a nominal fee up-front at each visit. The nominal fee is $20.
What does the nominal fee cover?
The Pay Class A nominal fee covers your visit, labs, and x-rays.
Shots, flu shots, supplies, and prescriptions are not covered under the nominal fee, and you may be billed.
Pay Class B – F patients pay a minimum fee up-front at each visit. The minimum fee varies by Pay Class.
What does the minimum fee cover?
The minimum fee covers part of your total visit charge. You will be billed for the rest – minus your discount.
The total charge for your visit includes the visit to the provider, and other services you receive such as lab tests, x-rays, immunizations or family planning services.
Why am I receiving a bill?
Patients will be billed for the total charges for your visit – minus your sliding-fee discount and – minus your any fees (nominal or minimum) paid up-front.
Proof of Income
Proof of income is required to determine your Sliding Fee Pay Class. You must bring proof of all family income to your first appointment. Once a year, FHC will ask you to “re-certify” your sliding-fee-scale “discount”. Click here to view examples of proof of income.
If you are uninsured, Family Health Centers can help you sign up for free or low cost health insurance. We have staff on-site to help complete applications through kynect, Kentucky’s Healthcare Connection. Visit our Get Health Insurance page to learn more.
Family Health Centers accepts most private insurances, TriCare, Medicare and Medicaid. If you have Medicare you do not pay a deductible when you visit Family Health Centers.
Medicaid plans we accept:
- Passport Health Plan
- Humana CareSource
- Aetna Better Health of Kentucky
- Anthem Medicaid
If Family Health Centers does not accept your insurance, we will work with you to file a claim with your insurance provider. Talk to a front office receptionist for more information about filing a claim.
You are expected to pay a minimum or nominal fee on the day of your visit. You will be billed for the rest of the total charge – minus your Pay Class sliding-fee discount.
Prescriptions must be paid for in full at the time of pick up. The cost of your prescriptions are the total cost of all your medicines – minus your Pay Class sliding-fee discount.
Where can I get more information or help me understand my bill?
The front desk staff can help you understand the sliding-fee-scale and your Pay Class. If you have questions about your bill or the fees, contact the Billing Department at 772-9064. The Billing Department can help you set up a payment plan if needed.